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Shipping & Returns

We want you to love the products that you buy from us. If you have concerns related to your purchase, drop us an email within 5 days of delivery at connect@blsphm.com with the details.

If you received a wrong item or a product is missing:

If you received the wrong product or an item is missing from your package, please email us at connect@blsphm.com within 5 days of delivery with the following details:

  • Order ID
  • Invoice Copy (Hard/Soft)
  • Details of your request/complaint
  • Clear images of the products received & the label on the package

Once we receive these details, our customer support team will address your query within 24 hours.

If you received a damaged item:

If your product leaked or was damaged during delivery, please email us at connect@blsphm.com within 5 days of delivery with:

  • Order ID
  • Invoice Copy (Hard/Soft)
  • Details of your request/complaint
  • Images or videos to support the complaint (with the batch number mentioned near the MRP/crimp of the product)

Once we receive these details, our customer support team will address your query within 24 hours.

If you have concerns about the product:

For product quality complaints, please email us at connect@blsphm.com within 5 days of delivery, providing:

  • Order ID
  • Invoice Copy (Hard/Soft)
  • Details of your request/complaint
  • Images of the product received & the batch number mentioned near the MRP/crimp of the product

Once we receive all these details, our customer support team will resolve your query within 24 hours.

Refund Policy:

Refunds are applicable only in the following cases:

  • Wrong Product Received – If we shipped an incorrect product and a replacement is not available.
  • Damaged Product – If your order was received in a damaged condition and is deemed non-usable.
  • Order Not Delivered – If your order was not delivered beyond the estimated delivery time, and we confirm non-delivery.

Refund Process:

  • Refunds will be issued only after a thorough review of the case.
  • The refund amount will be credited to your original payment method within 7-10 business days after approval.
  • No refunds will be issued for items that have been used, opened, or do not meet the eligibility criteria.


Cancellation Policy:

  • You may cancel your order by emailing connect@blsphm.com within 2 hours of placing the order.
  • Once the order has been dispatched, it cannot be canceled.
  • If you no longer want the order, you can refuse the parcel at the time of delivery as delivered orders are non-returnable.


If your order is marked as delivered but not received by you:

Email us at connect@blsphm.com within 3 days (72 hours) of the delivery date. Our customer support team will resolve the issue as soon as possible.

Shipping Charges:

  • We offer FREE shipping across India on all orders above INR 1500, subject to updates from time to time.
  • Shipping rates shown at checkout are final.

For any other concerns, feel free to reach out to us at connect@blsphm.com.